Astera Systems LLP

These Terms govern all services provided by Astera Systems LLP.

1. Services

Astera Systems LLP provides IT services including but not limited to:

• Software Development
• Cloud & Infrastructure Services
• Cybersecurity
• Enterprise Automation
• Digital Transformation Solutions
• Consulting Services

2. Payment Terms

• Payment terms will be as agreed in the proposal or contract.
• Invoices must be paid within the agreed timeline.
• Delay in payment may result in service suspension.
• Taxes (including GST) will be charged as applicable under Indian law.

3. Project Delivery

• Delivery timelines are estimates unless agreed otherwise.
• Delays caused by client-side changes or incomplete information are not our responsibility.
• Change requests may impact cost and delivery time.

4. Limitation of Liability

Astera Systems LLP shall not be liable for:

• Indirect or consequential losses
• Loss of profits or business interruption
• Third-party service failures (including cloud providers)

Total liability shall not exceed the total contract value.

5. Intellectual Property

• Full ownership of developed software transfers upon complete payment unless otherwise agreed.
• We reserve rights to use project references for portfolio purposes.

6. Confidentiality

Both parties agree to maintain confidentiality of shared information.

7. Termination

Either party may terminate services in case of:

• Breach of contract
• Non-payment
• Insolvency

Outstanding dues must be cleared upon termination.

8. Governing Law

This Agreement shall be governed by the laws of India.
Jurisdiction: Pune, Maharashtra.

🎧 CUSTOMER SUPPORT POLICY

Astera Systems LLP

We are committed to providing reliable and professional support.

1. Support Channels

Email: info@asterasystems.com
Office Address: Rajiv Gandhi Infotech Park, Hinjawadi Phase 1, Pune – 411057

2. Support Hours

Monday – Friday
10:00 AM to 6:00 PM (IST)

Emergency support available as per contract terms.

3. Response Time

• General queries: 24–48 business hours
• Critical issues (as per SLA): Priority handling

4. Annual Maintenance Contracts (AMC)

AMC includes:

• Bug fixing
• Minor updates
• Technical assistance
• Server monitoring (if included in contract)

Major upgrades or new features will be charged separately.